Frequently Asked Questions

• Why create an account at Ôkami?

  Creating an account on the Ôkami website allows you to track the status of your orders, consult the history of your online purchases, update your contact information, and modify your subscription to the Ôkami newsletter.

  None of your personal data will be shared and your bank details are not recorded.

• I have lost my password, what should I do?

  Don't panic, you can simply click on the "Forgot your password" link and enter the email address you have associated with your account.

  You will then automatically receive an email to reset your password.

• How to order online?

  When you have chosen the jewel you are looking for, click on "Add to cart". For rings and bracelets, you will need to indicate the size you want.

  By clicking on the shopping cart icon in the top right-hand corner of each page of the website, you can view, modify or delete the contents of your order.

  If you wish to proceed with the purchase, click on "proceed to payment". You will then be redirected to the next step where you can enter your delivery information.

  Once your payment has been validated, a confirmation will be sent to your email.

• Can I exchange my jewellery?

  We hope you will be completely satisfied with your purchase. However, if you have a return or exchange request, please contact us by email. We will be happy to assist you in this process.

  Remember that you have 14 days to return or exchange it, provided that you send the item back to us in perfect condition, unused and in its original packaging, with protection and label in place. Customised or bespoke orders cannot be returned or exchanged.

• What size jewel should I order?

  To help you choose the size of your jewel, we have prepared a size guide that you can download by clicking on GUIDE. Please make sure you print it on A4 format at actual size or 100%.

• How is my order delivered?

  Your order will be sent anywhere in the world in an unmarked parcel and delivered against your signature. The delivery will be made via a carrier to the delivery address that you will have indicated during the validation of your order. The estimated delivery time is 5 to 10 working days depending on your country of residence. From your Ôkami account you can track your order by clicking on "My Orders". An underlined link "follow this delivery" is next to the tracking number of your order, it allows you to know the status of your order. The tracking link is also included in the email that your order was sent.

• How is my jewellery delivered?

  The ordered jewel is delivered in a box stamped Ôkami.

  Your order is accompanied by a colourful bag.

  If your purchase is to be given as a gift, you can contact us by email, mentioning your order number, and we will be happy to wrap your gift in Japanese style and accompany it with your own message.

• What is the quality of the stones?

  All our diamonds are produced in the laboratory and in Switzerland. They are exclusively of F/VVS quality. We do not work with diamonds of a lower quality.

  For our coloured stones, we work with gemologists who have access to the production sites and can therefore report on the conditions of exploitation. The criteria for gemstones are significantly different from diamonds, but there are no regulated criteria as for diamonds. However, the basis is the same, i.e. colour, carat, cut quality and inclusions. We select each of our stones according to these criteria with the support of our gemologist partners.

• Where does the gold in my jewellery come from?

  Our wish is to work in a short circuit and ideally with recycled gold coming exclusively from remelted jewellery, computer components or industrial chips. Unfortunately, studies have shown that at present, recyclable gold is not perfectly traceable and that the notion of "recycled" includes gold that has been melted down in foreign countries whose origin is unknown.

  This is why, for the time being, we have chosen to work with Max Havelaar gold. Although it comes from mines, this label offers us the traceability and the prospect that dignified and respectful conditions govern its exploitation. We are working with our partners to find better solutions so that we can offer you recycled and traced gold in the near future.

• How do I take care of my jewellery?

  At the end of your certificate of authenticity, you will find advice on how to take care of your jewel. And don't forget that your purchase is a delicate creation and that it needs you to take care of it by observing these few points on a daily basis:

  • Remove your jewellery when washing your hands, applying perfume or using a cream. The same goes for sports, beach and swimming activities.
  • Repeated contact with detergents or corrosives can damage gold.
  • Protect your jewellery from shocks that can scratch the gold and damage the claws of the settings.
  • When you are not wearing your jewellery, store it in its pouch. Jewellery can become scratched if it comes into contact with other jewellery. We advise you to put only one piece of jewellery in each bag and remember to close the necklace and bracelet to prevent knots from forming.

  And if after some time you notice that your jewel is getting dull, we advise you to clean it gently with warm water and a neutral soap by brushing it with a small brush with soft bristles. This cleaning will remove small dirt or dust without damaging your jewel.

  If, despite this cleaning, you feel that your jewellery has not regained its brilliance, we recommend that you take it to a professional.